Правила за възстановяване на суми

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
custom products (such as special orders or personalised items) cannot be refunded. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. .

Exchanges
No exchanges

Refunds
No refunds as this is a personalised unique piece made to order, any queries please contact us at bespokebasins4u@gmail.com.

Cancellation Process

Notification: To cancel your order you must notify us via email or through our website's contact form at soon as possible, no more than 24 hours after order has been submitted.
Confirmation: Upon receiving your cancellation request, we will confirm the cancellation and provide you with any necessary instructions or information regarding the cancellation process.